Return Policy
Thank you for shopping on ellen-ella.co.uk.
Online purchases made through ellen-ella.co.uk can be returned or exchanged within 15 days from the delivered date. Exchanges exclude items shipped directly from third-party brands, items purchased through Amazon, or Walmart.
- How long do I have to return? Do I need to pay for the shipping?
1. We gladly accept returns within 15 days of receipt for most items in new condition.
2. Shipping is free.
- I've received a damaged or defective item. What should I do?
1. Incase you receive a damaged or defective item, please get in touch with us and we'll try and sort it out for you as soon as possible. Make sure to include the information below:
(1) Your order number
(2) Product name
(3) Describe the damage/defects and provide clear photos
2.contact us: customer@ellen-ella.co.uk
- How do I make a return?
1. contact us: customer@ellen-ella.co.uk
2. provide details
(1) Your order number
(2) Product name
(3) Describe the damage/defects and provide clear photos
- How will I get my refund？
Your request will be processed within 3 business days after we receive your return.